Orders can only be canceled after they have been placed and before the order has been confirmed. Once the order has been confirmed, you are unable to obtain a refund. In these circumstances, the order will be canceled and your payment reimbursed to you within 48–72 hours of the cancellation request.

Please be aware that the refund procedure may change depending on the situation. Please allow 12 to 18 working days for the credit to appear in your account if you are returning using a credit/debit card or net banking. We regret any inconvenience this time period may have caused, but we have no influence over the bank's choice to postpone returns. Refunds to e-wallets should often be processed in less than 24 hours, however you should allow up to 15–18 working days at peak times.